What forms of Payment do you accept?
We accept Visa, MasterCard, Discover, American Express, and PayPal
How do I place a Custom Apparel Order?
To place an order you will first need to have artwork on file and approved. Once approved we will build you a custom Team Store page. Log into your Team Page and find your design you want to order.
How long will it take for me to receive my Customized Order?
Production times for customized orders can vary depending on the type of customization and the time of year. Most orders take around 2 – 3 weeks to ship after artwork is approved and payment is received. During February – May orders may take 3 – 4 weeks
Can I cancel or change my order?
After an order is submitted through your Team Store it cannot be updated or cancelled. As soon as you confirm the order, it proceeds directly to production. We suggest that you look over everything carefully before placing your order.
How do I care for my Custom Apparel?
Wash on Cold Inside Out. Do not Iron. Do not use bleach. Do not tumble dry or dry clean. Hang Dry is best.
Wholesale / Discounts:
Does Voodoo Athletic offer Team or wholesale discounted pricing?
For team pricing please email firstname.lastname@example.org. Wholesale pricing is available with a resale license. Email email@example.com for wholesale inquires.
How will I get my Order?
We ship all orders USPS for domestic and international. The cost will be calculated based on weight and your zip code at check out. There are options for expedited shipping should you need it.
Do you ship to Military Addresses?
Absolutely! Thank you for your service to our country. A Customer Care Specialist will gladly assist you in placing your order. You can also email firstname.lastname@example.org for assistance
Can I track my order?
As soon as your order ships from our warehouse, a tracking number will be generated and sent to the email address on your account.
Do I have to sign for a package when it’s delivered?
We do not require a signature on our packages.
What happens if my package is delayed or lost?
In the unlikely event of a package being lost or stolen, there is a 21 day wait time (from the date your package shipped) before an insurance claim can be opened. If the package was shipped internationally the wait time is 45 days with some countries like Italy, which take even longer. Once your item(s) leaves our warehouse we can’t guarantee shipping times provided by USPS as an estimate. If you have a deadline as to when you need your items please allow for ample shipping time. Delays due to weather and other unforeseen circumstances are out of our control. No refunds will be issued for shipping delays out of our control. During the time it takes to settle an insurance claim we are un-able to issue a refund of any kind
Do you ship internationally?
All international orders will have the full value declared on the customs form and will be marked as merchandise, as required by law- no exceptions. Please be aware of import duties, VAT and other taxes and fees imposed by your country’s government or regulatory body before ordering. By law, import duties, VAT and other fees imposed by your country of residence must be borne by you the recipient. Delays in the original delivery estimate caused by customs clearance procedures are beyond our control and not eligible for a refund if this occurs. Shipping times vary depending on how long customs clearance takes in your country (this varies depending on Holidays, etc)
Do you accept returns?
Our products are custom made to order and we don’t accept returns. If there is no noticeable defects in the first days upon receiving your goods there will be no refunds or returns. We will replace any mistakes on our part. Any mistakes that aren’t Voodoo activewears, the client will have to place a new order.
What if I received the wrong item or a damaged item?
Please accept our apologies and one of our customer care specialist will gladly assist you in getting the correct item. If your order arrived damaged or defective please email email@example.com immediately. We may require a picture of the item or for the item to be shipped back to our warehouse
How do I return or exchange an item?
Please email us or give us a call and we will issue you a Return Authorization Number (RA). The RA number must be written on the shipping label of the return. Any return item must be in new condition and in the original packing.
Whats your return address?
3215 E Washington St.
Phoenix, AZ 85034
Please include your RA number
When I return an item, how quickly will I receive my credit or refund?
Typically, refunds take 5-7 business days to post to your account after the refund has been processed. The actual time needed will depend on your banks policies